Returns, replacement and warranty

New (sealed) phones

New phones carry the official manufacturer warranty, serviced by authorised brand service centres across India. Keep your bill safe, it is needed for warranty claims.

Dead on arrival

If a phone does not switch on or has a manufacturing fault when you open it, tell us within 48 hours of delivery. Please record an unboxing video. After the brand or our technician confirms the fault, we replace it.

Pre-owned phones

Every pre-owned phone is checked before sale and comes with a store warranty for hardware faults, as written on your bill. Physical damage, liquid damage and software issues are not covered.

Accessories

Defective accessories can be replaced within 7 days in their original packaging.

Refunds

Approved refunds are paid back the same way you paid, within 7 working days.